After completing checkout, you should see an order confirmation page and receive a confirmation email at the address entered during checkout.

The confirmation email includes your order number and a summary of your purchase. Please also check your spam or promotions folder if the message does not appear within a few minutes.

Contact us as soon as possible at support@trysilencia.com .

We may be able to change or cancel an order before it enters processing or fulfillment. Once an order has been packed or shipped, changes and cancellations may no longer be possible.

Address changes are only possible before the order enters processing or fulfillment.

Email us immediately with your order number and the correct address. We cannot guarantee that an address can be changed after the order has been submitted to the fulfillment center.

Some orders may be divided into multiple packages depending on product availability, warehouse location, or fulfillment requirements.

Separate packages may receive different tracking numbers and may arrive on different days.

Available payment methods are displayed during checkout and may vary depending on your country, device, and currency.

Your order will only be submitted after you review the total amount and authorize payment.

Our store is powered by Shopify and uses encrypted checkout technology to protect information transmitted during the purchasing process.

Silencia does not directly store complete payment-card numbers. Payments are handled by authorized payment providers.

A payment may be declined because of incorrect card details, insufficient funds, billing-address verification, bank security controls, or a temporary authorization issue.

Confirm that your details are correct and contact your bank if the issue continues. You may also try another payment method displayed at checkout.

Your selected payment method is charged or authorized when your order is submitted, according to the payment method used.

A temporary pending authorization may appear before the final transaction is completed by your bank.

Yes. An electronic order confirmation is sent to the email address provided during checkout.

Keep this email for your records, as it contains your order number and purchase details.

Estimated delivery times after processing are:

• United States: 7–12 business days
• United Kingdom: 5–9 business days
• Worldwide: 7–14 business days

These are estimated delivery windows and may be affected by carrier delays, customs, public holidays, weather, or local delivery conditions.

Orders are generally processed within 1–3 business days after payment has been successfully authorized.

Weekends, public holidays, payment verification, and periods of high order volume may extend processing time.

Once your order ships, you will receive a shipping confirmation containing your tracking number.

Enter that number on our Track Your Order page to view the latest available delivery updates.

Tracking information may take 1–5 business days to display its first scan after a shipping confirmation is issued.

Carrier scans may also be delayed or skipped while a package is moving between facilities. This does not necessarily mean the shipment has stopped moving.

We ship to the United States, the United Kingdom, and selected international destinations.

Available shipping destinations and any applicable charges are shown during checkout.

International shipments may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.

Unless expressly stated at checkout, these charges are the customer’s responsibility and are not controlled by Silencia.

First check the delivery address, nearby safe locations, mailrooms, parcel lockers, reception areas, household members, and neighbors.

Some carriers mark parcels as delivered shortly before final delivery, so please allow up to 48 hours. Contact the carrier and then email our support team if the package remains missing.

Eligible products may be returned within 30 days after delivery.

Items must generally be unused, in their original condition and packaging, and include all original components. Please review our Refund Policy for complete eligibility requirements.

Email support@trysilencia.com with your full name, order number, and reason for the return.

Do not send a product back before receiving return instructions. Unauthorized returns may not be accepted.

Once an approved return has been received and inspected, we will notify you of the refund decision.

Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may require additional time to display the funds.

Contact us promptly and include your order number, a description of the issue, and clear photographs of the product, packaging, and shipping label.

After reviewing the information, we may arrange an appropriate replacement, reshipment, or refund.

Customers are generally responsible for return shipping unless the product arrived damaged, defective, incorrect, or materially different from what was ordered.

Return eligibility and shipping responsibility are determined according to our Refund Policy and applicable law.

You can contact our customer support team by email at support@trysilencia.com or by telephone at +1 (251) 501-4907.

Support is available Monday through Friday, from 9:00 AM to 5:00 PM Eastern Time.

We aim to respond to customer inquiries within 1–2 business days.

Response times may be longer during weekends, public holidays, product launches, or periods of unusually high request volume.

For faster assistance, include:

• Your full name
• Your order number
• The email address used at checkout
• A clear description of the issue
• Relevant photographs or videos, where applicable

Our Privacy Policy, Refund Policy, Shipping Policy, Terms of Service, Legal Notice, and Contact Information are available through the website footer.

Silencia is operated by MARKA LLC, a Wyoming limited liability company.

Business address: 10225 Ulmerton Rd 3D, Largo, Florida 33771, United States.