Privacy policy

Silencia does not sell personal information. Silencia does not share personal information for cross-context behavioral advertising or targeted advertising, as those terms are defined under applicable privacy laws. Silencia also does not knowingly sell or share the personal information of individuals under 16 years of age.

Silencia operates this website and online store, including the related content, features, products, tools, and services offered through it. This Privacy Policy explains how we collect, use, process, and disclose personal information when you visit our website, place an order, contact us, or otherwise use our services.

Silencia is powered by Shopify, which provides the ecommerce infrastructure used to operate the store and process transactions.

Personal Information We Collect

Depending on how you interact with Silencia, we may collect the following categories of personal information:

Contact information, including your name, email address, telephone number, billing address, and shipping address.

Order and transaction information, including the products you purchase, order value, payment status, shipping information, returns, refunds, and previous transactions.

Payment information, including payment method, payment confirmation, transaction details, and limited payment-related information provided by our payment processors. Silencia does not directly store complete payment card numbers.

Account information, including your username, password, preferences, and account settings if you create an account.

Customer-service communications, including information you provide when contacting us about an order, refund, return, product, or other inquiry.

Device and usage information, including your IP address, browser type, device type, operating system, network information, and information about how you navigate and interact with the website.

Cookie information, including information collected through cookies and similar technologies necessary to operate, secure, and improve the website.

How We Collect Personal Information

We may collect personal information:

  • Directly from you when you place an order, create an account, contact us, submit a form, or otherwise provide information.
  • Automatically when you visit or interact with the website.
  • From Shopify and service providers that help us operate the store.
  • From payment processors, shipping carriers, fulfillment providers, fraud-prevention providers, and customer-support providers.
  • From other parties when necessary to complete a transaction, prevent fraud, or comply with applicable law.

How We Use Personal Information

We use personal information for the following purposes:

Providing Our Services

We use personal information to:

  • Process and confirm orders.
  • Process payments.
  • Arrange fulfillment and shipping.
  • Provide tracking information.
  • Deliver purchased products.
  • Manage returns, replacements, refunds, and cancellations.
  • Maintain customer accounts.
  • Provide customer support.
  • Communicate with you about your order or account.

Operating and Improving the Store

We may use personal information to:

  • Maintain and improve the website.
  • Understand store performance.
  • Diagnose technical issues.
  • Improve customer experience.
  • Manage inventory and fulfillment.
  • Evaluate customer-service and delivery performance.

Security and Fraud Prevention

We use personal information to:

  • Authenticate transactions and accounts.
  • Detect, investigate, and prevent fraud.
  • Protect customers, Silencia, Shopify, and our service providers.
  • Identify unauthorized or suspicious activity.
  • Enforce our terms and policies.

Communications

We may use your contact information to respond to inquiries and send transactional communications relating to purchases, delivery, support, refunds, or account activity.

We may send promotional email or text communications only where permitted by law. You may unsubscribe from promotional communications at any time. Unsubscribing from marketing messages will not prevent us from sending necessary transactional or customer-service communications.

Legal and Regulatory Purposes

We may process personal information when necessary to:

  • Comply with applicable laws and regulations.
  • Respond to lawful requests from courts, regulators, law-enforcement agencies, or government authorities.
  • Establish, exercise, or defend legal claims.
  • Enforce our agreements, policies, and legal rights.
  • Protect the rights, safety, and property of Silencia, our customers, and others.

How We Disclose Personal Information

Silencia does not sell personal information.

Silencia does not share personal information for cross-context behavioral advertising or targeted advertising, as those terms are defined under applicable privacy laws.

We may disclose personal information only when reasonably necessary to operate the business, complete customer transactions, provide the services requested by customers, protect the store, or comply with law.

This may include disclosure to:

Shopify

Our store is hosted and supported by Shopify. Shopify processes personal information to provide ecommerce, checkout, payment, security, hosting, analytics, and store-management services.

Payment Processors

We provide information necessary to payment processors and financial-service providers to authorize, process, settle, refund, and protect transactions.

Fulfillment and Shipping Providers

We provide necessary order and delivery information to suppliers, fulfillment centers, warehouses, logistics providers, and shipping carriers so that orders can be prepared, shipped, tracked, delivered, returned, or replaced.

Operational Service Providers

We may disclose information to service providers that support:

  • Website hosting and maintenance.
  • Customer service.
  • Email delivery.
  • Fraud prevention.
  • Data security.
  • Order management.
  • Cloud storage.
  • Business analytics.
  • Accounting and legal compliance.

These service providers may use personal information only to perform services for Silencia or as otherwise permitted or required by law.

Legal Authorities

We may disclose personal information when required by law, subpoena, court order, regulatory request, or other valid legal process.

Business Transactions

If Silencia is involved in a merger, acquisition, restructuring, financing, bankruptcy, sale of assets, or similar business transaction, personal information may be disclosed as part of that transaction, subject to applicable law.

Relationship With Shopify

The Silencia store is hosted by Shopify.

Information submitted through the store may be transmitted to and processed by Shopify and Shopify’s authorized service providers in order to provide ecommerce, checkout, payment, security, fraud-prevention, hosting, and related services.

Shopify may process certain personal information as an independent controller for its own permitted purposes. Information about Shopify’s privacy practices is available through the Shopify Privacy Policy and Shopify Privacy Portal.

Cookies and Similar Technologies

We use cookies and similar technologies that are necessary to:

  • Operate the website.
  • Maintain shopping-cart and checkout functionality.
  • Remember customer preferences.
  • Secure customer accounts and transactions.
  • Detect fraud and unauthorized activity.
  • Measure website performance.
  • Diagnose technical issues.

Where required by law, non-essential cookies will not be used without consent.

You may manage available cookie preferences through the website’s privacy or cookie settings. Disabling certain cookies may affect website functionality.

Children’s Privacy

The Silencia website and services are not intended for children.

We do not knowingly collect personal information from children under the age required to provide valid consent in their jurisdiction.

Silencia does not knowingly sell or share the personal information of individuals under 16 years of age.

If a parent or legal guardian believes that a child has provided personal information to us, they may contact us to request its deletion.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.

However, no system, website, transmission method, or storage method is completely secure. We cannot guarantee absolute security.

Customers are responsible for maintaining the confidentiality of their account credentials and should not share passwords or access information with others.

Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide services.
  • Complete transactions.
  • Maintain business and financial records.
  • Resolve disputes.
  • Process returns, refunds, and chargebacks.
  • Prevent fraud.
  • Enforce agreements.
  • Comply with legal, tax, accounting, and regulatory obligations.

Retention periods may vary depending on the nature of the information and applicable legal requirements.

International Data Transfers

Silencia, Shopify, and our service providers may process personal information in countries other than the country in which you reside.

Where required, appropriate safeguards are used for international transfers, including approved contractual protections or other legally recognized transfer mechanisms.

Your Privacy Rights

Depending on where you live, you may have the right to:

  • Request access to personal information held about you.
  • Request correction of inaccurate personal information.
  • Request deletion of personal information.
  • Request a portable copy of certain personal information.
  • Object to or restrict certain processing.
  • Withdraw consent where processing is based on consent.
  • Appeal a decision relating to a privacy request.
  • Lodge a complaint with an applicable data-protection authority.

Because Silencia does not sell personal information or share personal information for cross-context behavioral advertising or targeted advertising, Silencia does not engage in those activities.

To exercise an applicable privacy right, contact us using the information provided below. We may need to verify your identity before completing a request.

We will not discriminate against you for exercising a legally protected privacy right.

Communication Preferences

You may unsubscribe from promotional emails by selecting the unsubscribe link included in the message.

You may also contact us to update your communication preferences.

Even after unsubscribing from promotional communications, we may continue sending transactional messages relating to orders, payments, delivery, refunds, returns, customer support, security, or legal notices.

Third-Party Websites

Our website may contain links to websites or services operated by third parties.

Silencia is not responsible for the privacy, security, accuracy, or practices of third-party websites. You should review the privacy policies of any third-party website before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices, services, legal obligations, or operational requirements.

When we update this Privacy Policy, we will revise the “Last updated” date and publish the updated version on the website.

Contact Us

For questions about this Privacy Policy, Silencia’s privacy practices, or your personal information, contact:

Email: support@trysilencia.com
Telephone: +1 (251) 501-4907
Website: trysilencia.com