Refund and Return Policy

Last updated: August 5, 2026

Silencia offers a 30-day return policy. You have 30 days from the date your order is delivered to request a return.

Return Eligibility

To be eligible for a return, the product must:

• Be unused, unworn, and in the same condition in which it was received
• Be returned in its original packaging
• Include all original accessories, inserts, labels, and components
• Include the receipt, order confirmation, or other proof of purchase

For hygiene and safety reasons, products that have been opened, used, worn, damaged after delivery, or returned without their original packaging may not be eligible for return unless they arrived defective, damaged, or incorrect.

How to Request a Return

To request a return, contact our customer support team before sending the product back:

Email: support@trysilencia.com
Phone: +1 (251) 501-4907

Please include:

• Your full name
• Order number
• Reason for the return
• Photographs or videos if the product is damaged, defective, or incorrect

If your return is approved, we will provide return instructions and the applicable return address.

Products returned without prior authorization may not be accepted.

Return Shipping

Unless the product arrived damaged, defective, incorrect, or materially different from what was ordered, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is caused by an error by Silencia or one of its fulfillment partners.

Silencia is not responsible for returned parcels that are lost or damaged in transit. We recommend using a tracked shipping service and retaining the shipping receipt.

Damaged, Defective, or Incorrect Orders

Please inspect your order promptly after delivery.

Contact us as soon as possible if:

• The product arrived damaged
• The product is defective
• You received the incorrect product
• Items are missing from the parcel
• The parcel appears to have been damaged during delivery

After reviewing the information provided, we may offer a replacement, reshipment, store credit, or refund, depending on the circumstances.

Photographs, videos, packaging images, and other supporting evidence may be required to evaluate the claim.

Non-Returnable Items

The following items may not be returned:

• Products that have been used, worn, altered, washed, or damaged after delivery
• Products returned without their original packaging or components
• Products that cannot be resold for hygiene or safety reasons after being opened
• Gift cards
• Personalized or custom-made products
• Products marked as final sale, where permitted by applicable law

This restriction does not limit your rights if a product arrives damaged, defective, incorrect, or materially different from its description.

Exchanges

We do not guarantee direct exchanges.

The fastest way to obtain a different product, size, or variation is to request a return for the original item and place a separate order after the return has been approved.

Order Cancellations

Orders may only be cancelled before they enter processing or fulfillment.

Once an order has been processed, packed, or shipped, it may no longer be cancelled. In that case, you may request a return after delivery in accordance with this policy.

European Union and United Kingdom Cancellation Rights

Customers located in the European Union or United Kingdom may have the right to cancel an eligible online purchase within 14 days of receiving the product, without providing a reason.

To exercise this right, the customer must notify Silencia within the applicable cancellation period.

Returned products must be unused, complete, and in their original packaging, except where handling was reasonably necessary to inspect the product.

Certain sealed products may be excluded from cancellation rights after opening for health-protection or hygiene reasons, where permitted by applicable law.

Nothing in this policy limits any mandatory consumer rights available under applicable law.

Refunds

Once your return has been received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method within 10 business days.

Your bank, card issuer, or payment provider may require additional time to process and display the refund.

If more than 15 business days have passed since Silencia confirmed that your refund was approved, contact:

Email: support@trysilencia.com
Phone: +1 (251) 501-4907

Chargebacks and Payment Disputes

Customers should contact Silencia before submitting a chargeback or payment dispute.

Our customer support team will make a reasonable effort to resolve issues involving delivery, damaged products, incorrect items, returns, cancellations, and refunds directly.

Submitting a chargeback does not automatically cancel an order or replace the return procedure described in this policy.

Contact Us

For questions about returns, refunds, replacements, cancellations, or delivery issues, contact:

Silencia Customer Support
Email: support@trysilencia.com
Phone: +1 (251) 501-4907
Website: trysilencia.com