Shipping Policy

This Shipping Policy applies to purchases made through trysilencia.com.

Silencia is a brand operated by MARKA LLC, a Wyoming limited liability company. By placing an order through our website, you agree to the shipping terms described below.

Order Processing

Orders are generally processed within 1 to 3 business days after payment has been successfully authorized.

Business days are Monday through Friday and exclude weekends and public holidays.

Order processing may take longer during:

High-volume sales periods
Product launches
Public holidays
Inventory checks
Payment or fraud verification
Address verification
Unexpected operational disruptions

You will receive an order confirmation after your purchase and a separate shipping confirmation when tracking information becomes available.

Estimated Delivery Times

Estimated delivery times begin after the order has been processed and handed to the shipping carrier.

United States

Estimated delivery: 7 to 12 business days

United Kingdom

Estimated delivery: 5 to 9 business days

Worldwide

Estimated delivery: 7 to 14 business days

These delivery times are estimates and are not guaranteed delivery dates.

Delivery may take longer due to customs processing, carrier delays, weather conditions, public holidays, local delivery disruptions, incorrect addresses, or circumstances outside our reasonable control.

Shipping Destinations

We currently ship to the United States, the United Kingdom, and selected international destinations.

Shipping availability is determined during checkout. If a destination is not available at checkout, we are unable to ship to that location at that time.

Certain products may be subject to destination-specific restrictions imposed by carriers, customs authorities, or applicable law.

Shipping Charges

Shipping charges, when applicable, are calculated and displayed during checkout before payment is completed.

Promotional free-shipping offers may be subject to conditions such as:

Minimum order value
Eligible destinations
Eligible products
Limited promotional periods

Any applicable shipping charge will be clearly displayed before you submit the order.

Tracking Information

When an order ships, we will send tracking information to the email address or telephone number provided during checkout.

Tracking information may require 1 to 5 business days after shipment to display an initial carrier scan or movement.

Customers are responsible for monitoring their tracking information and contacting us promptly if a delivery issue appears.

Tracking updates are controlled by the shipping carrier and may not always update in real time.

Multiple Shipments

Orders containing multiple products may be divided into separate packages because of inventory availability, warehouse location, product dimensions, or fulfillment requirements.

Separate packages may:

Be assigned different tracking numbers
Arrive on different dates
Be delivered by different carriers

You will not be charged additional shipping fees solely because an order is divided into multiple shipments unless otherwise disclosed before purchase.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Before completing your purchase, verify:

Recipient’s full name
Street address
Apartment, suite, or unit number
City
State, province, or region
Postal or ZIP code
Country
Telephone number

Silencia is not responsible for delivery delays, failed deliveries, returned packages, or lost packages caused by an incorrect or incomplete address provided by the customer.

Address Changes

We may be able to update an address only before the order enters processing or fulfillment.

Once an order has been processed, packed, or transferred to the carrier, we cannot guarantee that the address can be changed.

Requests should be sent to:

Email: support@trysilencia.com
Telephone: +1 (251) 501-4907

Customs, Duties, and Import Taxes

International orders may be subject to customs inspections, import taxes, duties, brokerage fees, or other charges imposed by the destination country.

Unless expressly stated during checkout, customers are responsible for customs duties, taxes, and import charges imposed by local authorities.

Silencia does not control customs processing times or charges and cannot guarantee whether a shipment will be assessed additional fees.

Customers are responsible for ensuring that the products ordered may lawfully be imported into their destination country.

Delivery Delays

Estimated delivery periods are provided in good faith but are not guaranteed.

A delayed delivery does not automatically mean that the parcel is lost.

Delays may result from:

Carrier congestion
Customs inspections
Severe weather
Public holidays
Strikes or labor interruptions
Local delivery restrictions
Incorrect or incomplete addresses
Failed delivery attempts
Transportation disruptions
Government action
Events outside our reasonable control

Contact us if the tracking information has not updated for an unusually long period or the parcel has not arrived within a reasonable time after the estimated delivery window.

Lost Packages

A package may be considered potentially lost when tracking has stopped updating for an extended period or the carrier confirms that it cannot locate the shipment.

Customers must contact us so that we can review the shipment with the carrier or fulfillment provider.

We may request:

Order number
Shipping address
Tracking number
Confirmation that the delivery location has been checked
Confirmation that household members, neighbors, reception desks, mailrooms, or parcel lockers have been checked

After investigation, we may provide a replacement, reshipment, store credit, or refund where appropriate.

Packages Marked as Delivered

If tracking indicates that a package was delivered but you cannot locate it:

Confirm that the shipping address on the order is correct.
Check around the delivery location.
Check with household members, neighbors, building staff, reception areas, mailrooms, parcel lockers, and safe locations.
Allow up to 48 hours, because some carriers mark packages as delivered shortly before final delivery.
Contact the carrier using the tracking number.
Contact Silencia if the package remains missing.

We will review the available delivery evidence and assist with an investigation where appropriate.

A carrier delivery scan does not prevent us from reviewing a legitimate delivery issue, but a replacement or refund is not automatic and will depend on the investigation and available evidence.

Failed Delivery Attempts

The carrier may attempt delivery more than once or leave the parcel at an authorized pickup location.

Customers are responsible for following carrier instructions and collecting packages before the carrier’s holding period expires.

If a package is returned because the customer:

Failed to collect it
Refused delivery
Provided an incorrect address
Was unavailable for delivery
Did not pay applicable customs charges

we may deduct actual return shipping, reshipment, customs, or handling costs from any refund, where permitted by law.

Returned-to-Sender Packages

If a package is returned to us or our fulfillment provider, we will review the reason for the return.

Depending on the circumstances, the customer may choose between:

Reshipment, subject to applicable shipping costs
A refund for eligible products, less non-refundable shipping and return costs where permitted by law

Products returned because of an error by Silencia or its fulfillment provider will be handled without additional shipping charges to the customer.

Damaged Packages or Products

Inspect your order promptly after delivery.

Include:

Order number
Description of the issue
Photograph of the outer package
Photograph of the shipping label
Photograph or video of the damaged product
Photograph of the internal packaging

Do not discard the package, product, or shipping materials until the claim has been reviewed.

Depending on the circumstances, we may offer a replacement, reshipment, partial refund, or full refund.

Incorrect or Missing Items

Provide photographs of:

The products received
The outer packaging
The shipping label
Any packing slip or included documentation

After verification, we will arrange an appropriate replacement, reshipment, or refund.

Order Cancellations

Orders may be cancelled only before they enter processing or fulfillment.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible.

If cancellation is no longer possible, you may request a return after delivery in accordance with our Refund and Return Policy.

Shipping Restrictions

We may refuse or cancel shipment where:

The address is incomplete or invalid
The destination is not supported
The product is restricted at the destination
The carrier cannot service the address
The transaction cannot be verified
The order appears fraudulent or unauthorized
Shipping would violate applicable law

If an order is cancelled after payment, the applicable refund will be issued to the original payment method.

Force Majeure

MARKA LLC and Silencia are not responsible for delays or failures caused by circumstances outside reasonable control, including severe weather, natural disasters, war, civil unrest, government action, customs delays, carrier interruptions, strikes, public-health emergencies, cyber incidents, or transportation disruptions.

Nothing in this section limits mandatory consumer rights that cannot lawfully be excluded.

Contact Information

For questions about shipping, tracking, delivery, lost packages, damaged parcels, or address corrections, contact:

Legal entity: MARKA LLC
Brand: Silencia
Business address: 10225 Ulmerton Rd 3D, Largo, FL 33771, United States
Email: support@trysilencia.com
Telephone: +1 (251) 501-4907
Website: trysilencia.com