Terms of service

These Terms of Service govern your access to and use of trysilencia.com, including all related content, features, products, tools, and services offered under the Silencia brand.

Silencia is a brand operated by MARKA LLC, a Wyoming limited liability company. Throughout these Terms, “Silencia,” “MARKA LLC,” “we,” “us,” and “our” refer to MARKA LLC, doing business as Silencia. “You” and “your” refer to any person who visits the website, creates an account, communicates with us, or purchases a product through the website.

By accessing the website, submitting information, creating an account, or placing an order, you agree to these Terms of Service and all policies incorporated into them, including our Privacy Policy, Refund and Return Policy, and Shipping Policy.

Please do not use the website or place an order if you do not agree to these Terms.

1. Online Store Eligibility

You must be at least the age of majority in your jurisdiction, or have the permission and supervision of a parent or legal guardian, to use the website or place an order.

By using the website, you represent that the information you provide is accurate and that you are legally permitted to enter into a binding agreement.

You may not use the website, products, or services for any unlawful, fraudulent, abusive, or unauthorized purpose.

2. Acceptable Use

You may not:

Provide false, inaccurate, or misleading information.
Use another person’s identity or payment method without authorization.
Attempt to gain unauthorized access to the website, customer accounts, payment systems, or connected services.
Interfere with the security, operation, or performance of the website.
Introduce malware, viruses, harmful code, or disruptive technology.
Scrape, copy, reproduce, distribute, or commercially exploit website content without authorization.
Use the website to violate any applicable law or the rights of another person.
Submit fraudulent orders, disputes, refund requests, reviews, or claims.
Circumvent purchase limits, fraud controls, promotions, or security measures.

We may restrict or terminate access where we reasonably believe these Terms have been violated.

3. Products and Product Information

Silencia sells consumer products through trysilencia.com.

We make reasonable efforts to display product descriptions, photographs, dimensions, specifications, materials, ingredients, packaging, colors, prices, and other information accurately.

However, product appearance may vary slightly because of:

Device and screen settings.
Photography and lighting.
Manufacturing variations.
Packaging updates.
Supplier or manufacturer changes.
Product improvements.
Differences between production batches.

Minor differences that do not materially affect the function or intended use of the product will not necessarily constitute a defect.

You should review all instructions, labels, warnings, ingredient information, specifications, and usage directions before using a product.

Products must be used only for their intended purpose and according to the instructions provided.

4. Health and Safety Information

Information provided on the website is for general product and informational purposes only.

Silencia does not provide medical advice, diagnosis, or treatment. Website content is not a substitute for advice from a licensed healthcare professional.

Before using a product, consult a qualified healthcare professional where appropriate, particularly if you:

Have a medical condition.
Are pregnant or breastfeeding.
Have allergies or sensitivities.
Are taking prescription medication.
Have recently undergone a medical procedure.
Are uncertain whether a product is appropriate for you.

Stop using a product and seek appropriate professional assistance if you experience discomfort, irritation, an adverse reaction, or unexpected symptoms.

Individual experiences and results may vary. We do not guarantee a specific personal, cosmetic, wellness, or health-related result.

5. Orders

Submitting an order constitutes an offer to purchase the products included in that order.

An automated order confirmation confirms that we received your order, but it does not necessarily mean that the order has been accepted or fulfilled.

We may review, limit, reject, cancel, or place an order on hold where reasonably necessary, including when:

A product is unavailable.
Inventory information is inaccurate.
Payment cannot be authorized.
The order appears fraudulent or unauthorized.
The billing or shipping information is incomplete.
There is an obvious pricing or product-information error.
The destination cannot be served.
The order violates these Terms.
A technical or operational issue prevents fulfillment.
Additional verification is required.

If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.

6. Order Verification

We may contact you to verify an order, payment, identity, billing address, shipping address, or other transaction information.

Failure to provide reasonably requested verification may result in an order being delayed, cancelled, or refunded.

We may use fraud-prevention tools and third-party service providers to review transactions and protect customers and the business.

7. Billing and Payment Information

You agree to provide complete, accurate, and current billing, payment, shipping, and contact information.

By submitting payment information, you represent that:

You are authorized to use the selected payment method.
The information provided is accurate.
The payment may be charged for the total amount displayed at checkout.

You authorize us and our payment processors to charge the selected payment method for:

Product prices.
Shipping charges.
Applicable taxes.
Other charges clearly disclosed and accepted before purchase.

Silencia does not directly store complete payment card numbers. Payment information is processed by authorized third-party payment processors.

8. Prices, Currency, and Taxes

Prices are displayed in the currency shown on the website or during checkout.

Prices may change without notice. A price change will not normally affect an order already accepted, except where there is an obvious pricing or technical error.

Applicable taxes, shipping costs, and other charges will be displayed at checkout where required or reasonably available.

Customers may be responsible for customs duties, import taxes, brokerage fees, or similar charges that are not included in the amount collected at checkout, unless the selected shipping method expressly states otherwise.

9. Promotions, Discounts, and Special Offers

Promotions, bundles, free gifts, discounts, coupon codes, and limited-time offers may be subject to additional terms.

Unless otherwise stated:

Promotions cannot be combined.
Discount codes have no cash value.
Discounts cannot be applied retroactively.
Offers may be limited by customer, product, location, quantity, or time period.
Free gifts are available only while supplies last.
Promotional products may not be exchanged for cash.
A refund may be adjusted if the return causes an order to no longer qualify for a promotion.

We may correct or cancel a promotion affected by fraud, abuse, technical error, or an obvious pricing mistake.

Any countdown, expiration date, inventory limitation, or urgency statement displayed on the website is intended to reflect a genuine promotional condition.

10. Shipping and Delivery

Orders are processed and shipped according to our Shipping Policy and the information displayed during checkout.

Processing and delivery times are estimates unless expressly stated as guaranteed.

Delivery may be affected by circumstances outside our reasonable control, including:

Carrier delays.
Customs inspections.
Weather events.
Holidays.
Incorrect or incomplete addresses.
Failed delivery attempts.
Local service interruptions.
Transportation disruptions.
Government actions.
Events of force majeure.

You are responsible for providing a complete and accurate shipping address.

Silencia is not responsible for delays, loss, or failed delivery caused by incorrect or incomplete information supplied by the customer.

Where tracking information is available, customers are responsible for monitoring the delivery status and contacting us promptly if an issue arises.

11. Risk of Loss and Delivery Confirmation

Risk of loss passes as permitted by applicable law and according to the delivery terms associated with the order.

An order may be treated as delivered where the carrier confirms delivery to:

The address supplied at checkout.
A person at that address.
A reception area, mailroom, parcel locker, safe location, or authorized pickup point.
A location selected or approved by the customer.

If tracking shows delivery but you cannot locate the package, contact us promptly so that we can review the issue with the carrier or fulfillment provider.

12. Returns, Refunds, and Cancellations

Returns, refunds, replacements, exchanges, and cancellations are governed by our Refund and Return Policy.

Customers must contact Silencia before returning a product.

A return is not considered approved until Silencia has provided return authorization or written return instructions.

Returned products must meet the eligibility requirements stated in the Refund and Return Policy.

Approved refunds are normally issued to the original payment method.

Nothing in these Terms limits any mandatory consumer rights that cannot lawfully be excluded.

13. Damaged, Defective, Incorrect, or Missing Products

You should inspect your order promptly after delivery.

A product arrives damaged.
A product appears defective.
You receive the wrong item.
An item is missing.
The package appears damaged or tampered with.
The product materially differs from the order.

We may request:

Photographs.
Videos.
Packaging images.
Shipping-label images.
Product serial or batch information.
Other reasonable evidence needed to review the claim.

Depending on the circumstances, we may provide a replacement, reshipment, store credit, partial refund, or full refund.

14. Chargebacks and Payment Disputes

Customers should contact Silencia before filing a chargeback or payment dispute so that we have an opportunity to investigate and resolve the issue.

Our customer-support team will make a reasonable effort to address valid concerns relating to:

Unauthorized transactions.
Delivery.
Missing items.
Damaged or incorrect products.
Returns.
Refunds.
Cancellations.

Submitting a chargeback does not automatically cancel an order, establish entitlement to a refund, or replace the return procedure.

Where a dispute is submitted, we may provide the payment processor or card issuer with relevant transaction records, including order details, customer communications, tracking information, delivery confirmation, refund records, and evidence of acceptance of these Terms.

Nothing in this section limits rights available under applicable law or payment-network rules.

15. Subscriptions and Recurring Payments

Silencia will not enroll a customer in a subscription or recurring-payment program unless the recurring nature of the purchase is clearly disclosed and affirmatively accepted before purchase.

Where a subscription is offered, the checkout or enrollment page will disclose applicable information such as:

The recurring price.
Billing frequency.
Renewal terms.
Minimum commitment, if any.
Cancellation method.
Material conditions of the subscription.

Customers may cancel an eligible subscription according to the terms displayed when they enrolled.

Cancelling a subscription stops future eligible renewals but does not automatically refund an order already processed or shipped.

16. Customer Accounts

You may be permitted to create a customer account.

You are responsible for:

Maintaining accurate account information.
Protecting your username and password.
Restricting access to your account.
Notifying us of suspected unauthorized use.

You are responsible for activities conducted through your account unless prohibited by applicable law.

We may suspend or close an account where we reasonably believe it is being used fraudulently, unlawfully, or in violation of these Terms.

17. Customer Communications

By placing an order or contacting us, you agree that we may send transactional communications regarding:

Order confirmation.
Payment.
Verification.
Shipping.
Tracking.
Delivery.
Returns.
Refunds.
Customer support.
Security.
Policy or service updates.

Marketing communications will be sent only where permitted by law and subject to applicable consent and opt-out requirements.

You may unsubscribe from promotional communications at any time. Unsubscribing from marketing does not prevent necessary transactional communications.

18. Reviews and User Content

You may be permitted to submit reviews, photographs, videos, comments, feedback, testimonials, or other content.

By submitting content, you represent that:

It reflects your genuine experience.
It is accurate to the best of your knowledge.
You have the right to submit it.
It does not infringe another party’s rights.
It is not unlawful, defamatory, abusive, deceptive, or fraudulent.
It does not contain confidential information or malicious code.

You grant MARKA LLC a non-exclusive, worldwide, royalty-free license to reproduce, display, format, distribute, and use submitted content in connection with Silencia, the website, customer support, and marketing, subject to applicable law.

We may remove content that violates these Terms, is fraudulent, contains personal information, or is otherwise inappropriate.

We do not guarantee that every review or submission will be published.

19. Intellectual Property

The website and its content, including text, graphics, logos, photographs, videos, designs, icons, product presentation, software, and layout, are owned by or licensed to MARKA LLC and are protected by applicable intellectual-property laws.

You may use the website only for lawful, personal, and non-commercial shopping purposes.

You may not, without prior written authorization:

Copy or reproduce website content.
Modify, publish, or distribute website content.
Use Silencia trademarks or branding.
Sell, license, or commercially exploit website materials.
Reverse engineer website technology.
Create derivative works from protected content.
Use content in a manner that suggests unauthorized affiliation or endorsement.

Third-party trademarks and content remain the property of their respective owners.

20. Third-Party Services and Links

The website may use or link to third-party services, including:

Shopify.
Payment processors.
Shipping carriers.
Fulfillment providers.
Customer-support platforms.
Analytics providers.
Fraud-prevention services.
Social-media platforms.

Third-party services are governed by their own terms and privacy policies.

Silencia is not responsible for the independent content, security, availability, accuracy, or practices of third-party websites or services.

A third-party link does not necessarily represent endorsement.

21. Errors, Inaccuracies, and Omissions

The website may occasionally contain typographical errors, inaccuracies, or omissions relating to:

Product descriptions.
Pricing.
Promotions.
Availability.
Shipping times.
Specifications.
Images.
Other content.

We may correct errors, update information, or cancel affected orders where reasonably necessary.

If an order is cancelled after payment because of an error, the applicable amount will be refunded.

22. Disclaimer of Warranties

The website, products, and services are provided on an “as available” basis, subject to applicable law.

To the fullest extent permitted by law, we do not guarantee that:

The website will always be uninterrupted or error-free.
Every product will remain available.
Delivery will occur by an estimated date.
Website content will be free from all errors.
Every product will be suitable for every person.
A product will produce a particular individual result.

Individual results and experiences may vary.

Nothing in these Terms excludes warranties, guarantees, remedies, or consumer rights that cannot lawfully be excluded.

23. Limitation of Liability

To the fullest extent permitted by applicable law, MARKA LLC and Silencia will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from the use of the website, products, or services.

Where liability cannot be excluded, liability will be limited only to the extent permitted by applicable law.

Nothing in these Terms limits or excludes liability for:

Fraud.
Willful misconduct.
Gross negligence where limitation is prohibited.
Death or personal injury caused by negligence where such limitation is prohibited.
Mandatory consumer rights.
Any other liability that cannot lawfully be limited or excluded.

24. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless MARKA LLC, Silencia, and their officers, managers, employees, contractors, agents, and service providers from claims, liabilities, damages, losses, and reasonable costs arising from:

Your unlawful use of the website.
Your violation of these Terms.
Your infringement of another party’s rights.
Fraudulent or unauthorized conduct committed by you.
Content submitted by you.

This provision does not apply to the extent a claim results from the unlawful conduct of MARKA LLC or Silencia.

25. Privacy

Our collection, use, processing, and disclosure of personal information are governed by our Privacy Policy.

Silencia does not sell personal information.

Silencia does not share personal information for cross-context behavioral advertising or targeted advertising, as those terms are defined under applicable privacy laws.

Silencia does not knowingly sell or share the personal information of individuals under 16 years of age.

26. Governing Law

These Terms and any separate agreements through which we provide products or services are governed by the laws of the State of Wyoming and applicable federal laws of the United States, without regard to conflict-of-law principles.

Nothing in these Terms excludes mandatory consumer protections available under the laws of a customer’s place of residence.

Subject to mandatory consumer rights and jurisdictional requirements, disputes arising from these Terms, the website, or a purchase from Silencia may be submitted to a court with lawful jurisdiction over MARKA LLC.

27. Informal Dispute Resolution

Before starting formal proceedings, you agree to make a reasonable effort to contact Silencia and explain the issue.

We will make a reasonable effort to review and resolve legitimate concerns through customer support.

Nothing in this section prevents either party from seeking urgent legal relief or exercising a right that cannot lawfully be restricted.

28. Force Majeure

MARKA LLC and Silencia will not be responsible for delay or failure caused by circumstances outside reasonable control, including:

Natural disasters.
Severe weather.
War or civil unrest.
Government action.
Labor disruption.
Carrier interruption.
Customs delay.
Public-health emergencies.
Utility or telecommunications failure.
Cyberattacks.
Supplier or logistics disruption that could not reasonably be prevented.

This section does not remove obligations that cannot lawfully be excluded.

29. Severability

If any provision of these Terms is found invalid, illegal, or unenforceable, the remaining provisions will continue in effect.

The affected provision will be interpreted or limited only to the minimum extent necessary to make it enforceable, where permitted.

30. No Waiver

Failure to enforce a provision of these Terms does not waive the right to enforce it later.

A waiver is valid only when made in writing by an authorized representative of MARKA LLC.

31. Assignment

You may not assign or transfer your rights or obligations under these Terms without prior written consent.

MARKA LLC may assign or transfer its rights and obligations in connection with a merger, restructuring, sale of assets, financing, or transfer of the Silencia business, subject to applicable law.

32. Changes to These Terms

We may update these Terms to reflect changes to:

Products.
Services.
Business practices.
Website functionality.
Operational requirements.
Security requirements.
Applicable laws or regulations.

The updated version will be published on the website with a revised “Last updated” date.

Changes will not retroactively remove mandatory rights relating to orders already accepted.

33. Entire Agreement

These Terms, together with the Privacy Policy, Refund and Return Policy, Shipping Policy, and any additional conditions clearly disclosed during checkout, form the agreement between you and MARKA LLC concerning your use of the Silencia website and purchase of products.

34. Contact Information

Questions regarding these Terms, the website, an order, or Silencia’s services may be sent to:

Legal entity: MARKA LLC
Brand: Silencia
Business address: 10225 Ulmerton Rd 3D, Largo, FL 33771, United States
Email: support@trysilencia.com
Telephone: +1 (251) 501-4907
Website: trysilencia.com